- Havaianas Store customer service
- How to contact Havaianas Store customer service?
- Shipping & Delivery
- What are the available shipping options?
- What are the countries where products can be shipped?
- How do I track my order?
- What can I do if the delivery is delayed?
- How can I benefit from free shipping?
- Can the shipping address be different from the billing address?
- Can I ship an order to multiple addresses?
- What happens if I am not at the address indicated to receive the delivery?
- Purchases
- How do I find and purchase products on havaianas-store.com?
- What do I need to purchase on havaianas-store.com?
- What can I do if I am not sure about my size?
- What if I do not find my size?
- Why do I find some of Men’s models in Women’s and Women’s models in Men’s models, like the TOP and the BRASIL models for example?
- How do I use the shopping cart?
- Do I need an account to purchase on havaianas-store.com?
- What is the point in creating an account?
- What happens if the product I need is out of stock?
- How do I cancel my order?
- What is a VIP code and where can I enter a VIP code?
- Why doesn’t my VIP code work?
- Is my sandal an authentic Havaianas product?
- There is not the Havaianas product I want in the website, what can I do?
- Returns
- What are the guidelines to return the products?
- Payment and Refund
- What are the online payment options?
- How refunds are done on havaianas-store.com?
- Others
- What level of security can Supplies Distributors (Commercial partner of ALPARGATAS) guarantee regarding personal data?
How to contact Havaianas Store customer service?
You can reach our team
via email: customerservice@havaianas-store.com
Or via the following free phone numbers Monday to Friday from 8am until 6pm CET:
- Austria : 0800296510
- Belgium : 080012702
- Danemark : 80889265
- France : 0800916724
- Germany : 08001890185
- Ireland : 1800511728
- Italy : 800789801
- Spain : 900993267
- Sweden : 020799455
- The Netherlands : 08000232970
- United Kingdom : 08082349118
What are the available shipping options?
Standard shipping: Between 3 and 4 days (this is a non-binding information) once the order has been accepted and processed. If your order is placed before 3PM, your order will be shipped the same day.
What are the countries where products can be shipped?
Austria, Belgium, Denmark (excluding Faroe Islands and Greenland), France (covering Corsica & Monaco but excluding DOM-TOM), Germany (excluding Helgoland and Büsingen), Republic of Ireland, Italy (excluding Livigno and Campione d'Italia), Spain (mainland only and excluding Ceuta and Melilla), Sweden, The Netherlands (mainland only), United Kingdom (mainland only).
How do I track my order?
You can track your order only if you registered on our online store. In that case, go to havaianas-store.com, then login to your account after clicking on the “Login” button, then click on “My Orders”. Finally, check the “Order status” column
What can I do if the delivery is delayed?
The first step (if you are a registered member) is to check the status of your order (see “How do I track my order?”). You can also contact our customer service team using the form in the “Help” section.
How can I benefit from free shipping?
Enjoy free shipping for 3 pairs or orders over 60€ or 60£.
Can the shipping address be different from the billing address?
Yes, it can. You just need to mention it in step 2 of the checkout process by ticking the corresponding box.
Can I ship an order to multiple addresses?
Unfortunately, this is not possible at the moment.
What happens if I am not at the address indicated to receive the delivery?
In this case, the transport company will schedule a second delivery. If you are not there they will leave you a note with their contact details. The delivery will remain at your disposal for 10 business days. Should they not hear from you the delivery will be returned to us and the purchased amount will be refunded accordingly to the same credit card details used during the checkout, within a period of 14 days from the receipt of the product in our warehouse.
PurchasesHow do I find and purchase products on havaianas-store.com?
Once you have reached the homepage of havaianas-store.com, choose your country and click on it. Then, choose a gender, a category, a product, a color and a size and add it to your cart. Finally, click on the checkout button to finalize the purchase and follow the instructions.
What do I need to purchase on havaianas-store.com?
You need an e-mail address, a billing and a delivery address (they could be similar) and a valid payment method (VISA or MasterCard).
What can I do if I am not sure about my size?
Click on the “Find your ideal size” link located under the size selector on the product page in order to check what the Havaianas size is. You can also find the size guide at the bottom of each product page. This size guide has been built to help you and has to be considered as a non-binding document.
What if I do not find my size?
We would be sorry for this inconvenience but we would suggest you to browse through the rest of the collection.
Why do I find some of Men’s models in Women’s and Women’s models in Men’s models, like the TOP and the BRASIL models for example?
Some of the Havaianas collection is unisex. Therefore, men and women can enjoy wearing it.
How do I use the shopping cart?
To add a product in your shopping cart, select a color and a size, and then click the "Add to Cart" button on the product page. By clicking on the “My cart” button on the upper right-hand corner of the page, you can view what is inside at any time; you can also add, change or delete items.
Do I need an account to purchase on havaianas-store.com?
It is not necessary; you can proceed to checkout as a guest or a registered member.
What is the point in creating an account?
It will enable you better track your order and run much faster through the checkout process for your next purchase by avoiding entering all your personal details again. You will also be able to keep the history of your orders and an overview of your activity on Havaianas-store.com
What happens if the product I need is out of stock?
If the product is out of stock, it should normally not be displayed and it will not be possible to complete your order. However, in case the contrary happens, our customer service team will inform you by email and refund accordingly to the same credit card details you used during the checkout, within a period of 14 days.
How do I cancel my order?
We start processing orders immediately. For this reason, we have a small window of time in which we can cancel an order. Please contact the customer service team in your country, and we will make every effort to cancel your order.
What is a VIP code and where can I enter a VIP code?
A VIP code is a code composed of numbers and/or letters. It allows you to apply a specific promotion to your cart once it is entered in the corresponding field in the shopping cart page. Once you click “OK” you will see the promotion applied to your order.
Why doesn’t my VIP code work?
- - You may have forgotten to click “OK” in the VIP code entry field.
- - You may have mistaken a letter ‘O’ in the VIP code for the number zero, or vice versa.
- - Your VIP code may have expired.
- - Your VIP code may not apply to the items in your cart
- - Your order may not have reached the minimum purchase amount to be eligible for the promotion.
Is my sandal an authentic Havaianas product?
Havaianas is aware of counterfeited products in the market and is working towards eliminating this problem. Be assured that any products bought via our official website Havaianas-store.com are authentic and legitimate Havaianas. Nevertheless, please keep in mind that products purchased from a non-authorized retailer or auction sites for examples are at your own risk.
There is not the Havaianas product I want in the website, what can I do?
We would be sorry, but Havaianas cannot sell the entire collection at the same time on the website. However, as it is the biggest Havaianas store you can find, we encourage you to browse our collection online. Otherwise, contact info@alpargatas.com and we will let you know the closest stores from where you are.
ReturnsWhat are the guidelines to return the products?
Your order can be returned and will be refund as long as it meets the following requirements:
- - Within 7 days upon receipt, you have contacted upfront our customer service team with your order number (H+6 digits) in order to get a return authorization number.
- - The original tags are attached to the item
- - The original stickers are still under the soles of the flip-flops (if it is a flip-flop)
- - You include in the return box the original invoice
- - There are no visible signs of wear and tear
- - The original product is returned in its original packaging (either a box or bag depending on the kind of item you ordered) before 14 days upon receipt using the below address
- www.havaianas-store.com / PFSWeb
- On line Store Returns
- Rue Louis Blériot, 5
- Grace-Hollogne, 4460
- BELGIQUE
All accurately returned products will be credited to the original purchaser’s credit card, excluding the shipping costs from our warehouse to the delivery address. Besides, please note that when you proceed to the return, shipping costs to our warehouse will be at your cost.
Si quieres devolver cualquier producto, te rogamos imprimir y rellenar el seguiente documento.
If your order is incorrect or damaged on receipt then contact our customer services team who will arrange for its return free of charge. Payment and Refund
What are the online payment options?
Payment can be made by credit cards (Visa & Mastercard) and PayPal.
How refunds are done on havaianas-store.com?
For payments by credit card, refunds are done on the same credit card number used during the checkout process, within 14 days of receipt. For payments by PayPal, refunds will be made, upon receipt of return, on the PayPal account used for the original transaction.
OthersWhat level of security can Supplies Distributors (Commercial partner of ALPARGATAS) guarantee regarding personal data?
Supplies Distributors respects your privacy. The information you provide through the website will only be used to process your order and to inform you of Havaianas and its products. Your order is protected by Verisign, which secures over 500,000 web servers worldwide with strong encryption and rigorous authentication. Verisign is the leading Secure Sockets Layer (SSL) Certificate Authority enabling secure e-commerce and communications for websites, intranets, and extranets. This is the trusted mark of high assurance for Internet security and enables the strongest SSL encryption available to every site visitor.
